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If you’re planning to travel, a travel insurance policy is a must. Not only does it provide peace of mind, but it also protects you financially in case of unforeseen circumstances. One of the popular providers is Travel Insurance Direct. In this review, we’ll take a closer look at the company, its policies, and what customers have to say about their experience.
About Travel Insurance Direct
Travel Insurance Direct is an Australian-based company that provides travel insurance policies to Australians traveling overseas. The company was founded in 2000 and has since become one of the leading providers in the country. They offer a range of policies to suit different needs and budgets.
Types of Policies
Travel Insurance Direct offers three types of policies: Basics, Comprehensive, and Domestic. The Basics policy is the most affordable and provides basic coverage for medical expenses, trip cancellation, and rental vehicle excess. The Comprehensive policy offers more extensive coverage, including emergency medical expenses, trip disruption, and luggage and personal effects. The Domestic policy is designed for travel within Australia and covers trip cancellation, luggage and personal effects, and rental vehicle excess.
Pros and Cons
| Pros | Cons |
|---|---|
| Flexible policies to suit different needs and budgets | Some policies have limited coverage and may not be suitable for all travelers |
| 24/7 emergency assistance | Some customers have reported issues with the claims process |
| Easy online application and policy management | Not available for non-Australian residents or travelers |
Customer Reviews
Customer reviews of Travel Insurance Direct are mostly positive. Customers have praised the company for its affordable policies, easy online application process, and 24/7 emergency assistance. However, some customers have reported issues with the claims process, particularly with regards to communication and delays. It’s worth noting that this is not uncommon in the travel insurance industry and may not be indicative of the company’s overall performance.
FAQ
What does Travel Insurance Direct cover?
Travel Insurance Direct offers a range of policies that cover different aspects of travel, including medical expenses, trip cancellation, luggage and personal effects, rental vehicle excess, and more. The coverage varies depending on the policy type.
Can I purchase a policy if I’m not an Australian resident?
No, Travel Insurance Direct policies are only available to Australian residents.
How do I make a claim?
You can make a claim online or by phone. You will need to provide supporting documentation, such as medical reports or police reports.
Does Travel Insurance Direct offer 24/7 emergency assistance?
Yes, Travel Insurance Direct provides 24/7 emergency assistance to its customers.
Can I cancel my policy and get a refund?
Yes, you can cancel your policy within the cooling-off period and receive a full refund. The cooling-off period is usually 14 days from the policy start date.
Conclusion
Overall, Travel Insurance Direct is a reputable and reliable provider of travel insurance policies. They offer flexible policies to suit different needs and budgets, easy online application and policy management, and 24/7 emergency assistance. While some customers have reported issues with the claims process, this is not uncommon in the travel insurance industry. We recommend Travel Insurance Direct to Australian residents planning to travel overseas.