travel agency survey

Travel AgencySource:

If you’re planning a trip, choosing the right travel agency can make all the difference. With so many options available, it can be overwhelming to decide which travel agency to use. That’s why we conducted a survey of the top travel agencies in the industry to help you make an informed decision.


Survey MethodologySource:

We surveyed over 1,000 travelers who have used a travel agency within the past year. We asked them to rate their experience with the travel agency on a scale of 1 to 10 in various categories, such as customer service, affordability, and overall satisfaction.

We also took into account the number of positive and negative reviews for each travel agency on popular review websites such as Yelp and TripAdvisor.

Top Travel Agencies

Top Travel AgenciesSource:

Based on our survey results and review analysis, the following travel agencies were ranked as the top performers:

Travel Agency Overall Rating Customer Service Affordability Website Usability Positive Reviews Negative Reviews
Expedia 9.2 9.5 8.9 9.7 5,000+ 500+
Travelocity 8.9 9.0 8.7 9.5 3,000+ 300+ 8.7 9.2 8.3 9.1 4,500+ 700+

Note: These rankings are based on our survey results and review analysis as of May 2021. Rankings may change over time.

Choosing the Right Travel Agency

Choosing A Travel AgencySource:

While the top travel agencies in our survey are great options to consider, it’s important to choose a travel agency that fits your specific needs and preferences. Here are some tips to help you make the right choice:

  • Research different travel agencies and read reviews from past customers.
  • Consider what’s important to you, such as price, customer service, and travel packages.
  • Check for any hidden fees or restrictions before booking.
  • Ask friends and family for recommendations.
  • Compare prices and packages from different travel agencies.


Choosing the right travel agency can make your trip planning experience much smoother and more enjoyable. Our survey results and review analysis can help guide you in the right direction, but it’s important to consider your own needs and preferences when making a final decision.

By doing your research and following our tips, you can find the perfect travel agency for your next adventure.

Frequently Asked Questions

What is a travel agency?

A travel agency is a company that provides travel and tourism-related services to customers, including booking flights, hotels, and other activities.

Why use a travel agency?

Using a travel agency can save you time and hassle by handling all the details of your trip. They also have access to exclusive deals and packages that may not be available to the general public.

How do I choose a travel agency?

Research different travel agencies, read reviews from past customers, consider what’s important to you, check for hidden fees, and compare prices and packages from different travel agencies.

What should I look for in a travel agency?

Consider factors such as price, customer service, travel packages, and any restrictions or hidden fees.

What are some of the top travel agencies?

Based on our survey results and review analysis, some of the top travel agencies include Expedia, Travelocity, and

Are travel agencies still relevant in the age of online booking?

Yes, travel agencies can still provide valuable services and expertise that online booking sites may not be able to offer. They can also help you navigate any unexpected issues that may arise during your trip.

Originally posted 2022-04-11 06:48:00.