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Liberty Travel is a popular travel agency that has been around for over 67 years. They offer customized trips to various destinations around the world. However, like any other business, they have received their fair share of complaints over the years. In this article, we will take a closer look at some of the most common Liberty Travel complaints and how to address them.
Complaint #1: Poor Customer Service
One of the most common complaints about Liberty Travel is their poor customer service. Some customers have reported difficulty reaching a representative or prolonged wait times on the phone. Others have complained about rude or unhelpful staff.
If you experience poor customer service from Liberty Travel, there are a few steps you can take. First, try to remain calm and polite. It may be frustrating, but getting angry or aggressive will not help the situation. Second, ask to speak to a supervisor if you are not getting the help you need. Finally, if all else fails, you can file a complaint with the Better Business Bureau or leave a negative review online.
Complaint #2: Hidden Fees
Another common complaint about Liberty Travel is hidden fees. Some customers have reported being charged additional fees for things like seat assignments, baggage fees, or travel insurance that they were not aware of when booking their trip.
If you want to avoid hidden fees when booking with Liberty Travel, be sure to read the fine print and ask questions. Make sure you understand what is included in the price and what additional fees you may need to pay. If you are unsure about anything, ask a representative before booking.
Complaint #3: Cancelation Policies
Another issue that some customers have had with Liberty Travel is their cancelation policies. Some customers have reported difficulty getting a refund when they need to cancel their trip, while others have complained about high cancelation fees.
If you need to cancel your trip with Liberty Travel, be sure to read their cancelation policy carefully. Understand what fees you may be responsible for and how much of a refund you can expect. It may also be helpful to purchase travel insurance that covers cancelations.
Complaint #4: Misleading Advertising
Finally, some customers have reported that Liberty Travel’s advertising can be misleading. They may advertise a trip as “all-inclusive,” for example, but then charge additional fees for certain activities or amenities.
If you feel that Liberty Travel’s advertising is misleading, you can file a complaint with the Federal Trade Commission. They will investigate the issue and take action if necessary.
Conclusion
While Liberty Travel has received some complaints over the years, they are still a reputable travel agency with many satisfied customers. If you do experience an issue with their service, remember to stay calm and polite, ask questions, and take appropriate action to resolve the problem. By doing so, you can still have a great travel experience with Liberty Travel.
| Frequently Asked Questions |
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| 1. How do I file a complaint with Liberty Travel? |
| 2. What should I do if I experience poor customer service from Liberty Travel? |
| 3. How can I avoid hidden fees when booking with Liberty Travel? |
| 4. What should I do if I need to cancel my trip with Liberty Travel? |
| 5. What should I do if I feel that Liberty Travel’s advertising is misleading? |