john hancock travel insurance claim

Traveling can be an exciting experience, but it also comes with certain risks. That’s why it’s important to have travel insurance when you’re on the go. One of the most popular travel insurance providers is John Hancock. In this article, we’ll guide you through the process of filing a claim with John Hancock Travel Insurance.

What is John Hancock Travel Insurance?

John Hancock is a well-known insurance company that provides travel insurance to individuals and families who travel frequently. The company offers a range of travel insurance products to help protect you from risks such as trip cancellations, medical emergencies, and lost baggage.

John Hancock Travel InsuranceSource:

What Types of Claims Does John Hancock Cover?

John Hancock Travel Insurance provides coverage for a range of issues that may arise while traveling. The most common types of claims covered by John Hancock include:

Types of Claims Description
Trip Cancellation Covers expenses related to trip cancellation due to unforeseen circumstances such as illness, injury, or death.
Medical Emergencies Covers expenses related to unexpected medical emergencies while traveling, including hospitalization and emergency medical evacuation.
Lost Baggage Covers expenses related to lost, stolen, or damaged baggage during travel.
Delayed Flights Covers expenses related to delayed or cancelled flights, including hotel accommodations and meals.

How to File a Claim with John Hancock Travel Insurance

If you need to file a claim with John Hancock Travel Insurance, the process is straightforward. Here are the steps you need to follow:

  1. Contact John Hancock: The first step is to contact John Hancock as soon as possible after you experience an issue that may result in a claim. You can reach John Hancock by phone or through their online claims portal.
  2. Provide Required Information: You will need to provide John Hancock with the necessary information related to your claim. This may include details about your travel itinerary, medical records, or police reports.
  3. Submit Supporting Documentation: To support your claim, you will need to submit any relevant documentation, such as receipts or invoices. John Hancock will provide you with instructions on how to submit this documentation.
  4. Wait for Processing: Once you have submitted your claim and supporting documentation, John Hancock will review your claim and process your request. You can check the status of your claim through their online claims portal or by contacting a representative.
  5. Receive Payment: If your claim is approved, John Hancock will provide you with payment for the covered expenses.


What if I need emergency assistance while traveling?

If you require emergency assistance while traveling, John Hancock provides 24/7 assistance to its customers. You can contact them by phone or through their online portal for assistance with medical emergencies, lost passports, or other issues.

John Hancock 24/7 AssistanceSource:

How long does it take to process a claim with John Hancock?

The processing time for a claim with John Hancock varies depending on the type of claim and the complexity of the situation. However, John Hancock strives to process claims as quickly as possible and will keep you updated on the status of your claim throughout the process.

What if my claim is denied?

If your claim is denied, you can appeal the decision by providing additional information or documentation to support your claim. You can also contact John Hancock customer service to discuss the situation and explore your options.


John Hancock Travel Insurance provides valuable protection for travelers who want to be prepared for unexpected situations. If you need to file a claim with John Hancock, follow the steps outlined in this article to ensure a smooth and efficient process. Remember to provide all necessary information and documentation and to stay in contact with John Hancock throughout the claims process.